Many small businesses owners believe that the Americans with Disability Act (ADA) compliance is essentially about making your business compliant. Generally, this would be correct; however, the ADA compliance policy goes beyond just the physical aspects of the business and requires a written plan for all employees and managers to follow and understand. Companies that have websites also need to be compliant with the accessibility standards of ADA, using accessibility tools like accessiBe. Here are some reasons why your business should have a written ADA compliance policy.

1. Prevent Discrimination Complaints – No one wants to be sued, especially for discrimination. A written ADA compliance policy can help managers identify if they are making any discriminatory remarks against employees with disabilities or potential new hires who require accommodations. This way, it is easy to resolve these situations before they escalate into a complaint. Employees will know what the boundaries are and that their complaints will be heard.

2. Avoid Costly Litigation – All of your employees need to understand the importance of maintaining ADA compliance as a part of their job duties. When an issue does arise, address it with those involved immediately rather than waiting. A written ADA compliance policy ensures that every employee is aware of the company’s expectations.

3. Better Manage The Workforce – When you establish an ADA compliant workplace, it helps eliminate any stress and anxiety your employees may feel. They know what their responsibilities are when it comes to adhering to ADA compliance guidelines for managing employees with disabilities.

4. Keep Customers Happy – When customers feel welcomed, they are more likely to come back again and again – especially if your business is located in an area that experiences high customer traffic. An ADA compliant workplace demonstrates that you truly value all of your customers and that every customer matters to you. A written ADA compliance policy will ensure that every customer is greeted, treated with respect, and feel comfortable while shopping.

5. Attract The Best Talent – When recruiting new employees, many companies find it difficult to hire candidates who are both qualified for the job and willing to comply with ADA guidelines in order to complete their tasks. A written ADA compliance policy will ensure that managers are aware of their employees responsibilities and what they can and cannot do.

6. Maximize The Use Of Resources – With a written ADA compliance policy, it ensures that managers and employees know how to maximize the use of resources properly. This can be facilities, equipment, or other resources to avoid any costly interruptions in your day-to-day operations.

7. Avoid Organizational Liability – All managers are responsible for developing ADA compliance policies which are developed in accordance with federal law and advice from legal professionals. It is important that you protect yourself by keeping up-to-date with the laws and that you provide support to managers by offering education and training.

8. Meet Federal Compliance Laws – As a business owner, it is your responsibility to make sure federal compliance laws are met in all aspects of your business operations. This includes hiring practices, advertising, marketing, and interactions with customers and employees – among other things. A written ADA compliance policy ensures that you have a plan to meet all federal compliance laws.